FAQ - Order Change and Cancellation

Change or cancel an Order

Once an order has been placed we are unable to add/remove/change items，nor to alter the delivery method in an existing order. 

Shipping Orders via postal services that have not been assigned a tracking number may be able to update shipping information. 

If you have any concerns about an existing order, please fill out our Contact Form and provide your order number for reference. 

If you need to request a cancellation on an existing order, please fill out our Contact Form and provide your order number for reference. Substition Rules apply. 

If your order is en route or delivered, we will be unable to cancel the order. 


提交後的訂單無法被修改，也無法調整配送方式。 

需要郵寄的訂單在沒有收到快遞單號前有可能可以更新郵遞信息。 

如果您對已經提交的訂單有任何問題或需求，請填寫聯繫我們表單並且提供訂單號。 

如果您需要取消已經提交的訂單，請填寫聯繫我們表單並且提供訂單號。替換條例適用。