FAQ - Other

Preserved flowers and foliage are natural flowers and greens that have been processed with a revolutionary technology to maintain their fresh appearance for several months or even years. Their beauty and soft delicate appearance makes it difficult to differentiate between cut flowers and the fresh look of our products.

For arrangements of assorted flowers, the flowers shown online will be used if at all possible, however, products contain seasonal flowers might not be available due to unforeseen weather condition. An equal, or higher value material will be used. 

For arrangements of all roses, we will make every attempt to match the flower type, but may substitute with a similar color if original type is not available. 

If the floral wrapping paper shown online is not available, a similar wrapping paper will be used.

Due to unforeseen factors such as substitution rules, photo shooting equipment and environment, the product you receive might not be identical to the image.

永生花是使用鲜花,经过脱水、脱色、烘干、染色等一系列复杂工序加工而成的干花,永生花无论是色泽、形状、手感几乎与鲜花无异,它保持了鲜花的特质,且颜色更为丰富、用途更高、保存时间至少3年。

對於某些含有多種花材的花藝品,我們會儘量使用和原圖上一樣的花材。但是此類產品的花材會由於季節天氣等不可控因素導致花材缺失,如有缺失花材,我們會選用等值或高於原花材價值的新花材替代進行創作

對與只有玫瑰的花藝品,我們會盡力提供與原圖同種同色的玫瑰,如果原花缺失,我們會用同色系但是不同品種的玫瑰替代。 

如果原圖中的花束包裝紙缺失, 類似包裝紙將會被選用替代。

由于替換條列、拍摄器材、等不可控因素会导致您收到的产品与网络图片不一致。